Service & Support
From warranty support and installation through to ongoing maintenance contracts and 24-hour emergency response — Prenox has you covered.
🔧 Preventative Maintenance
Scheduled maintenance visits keep your equipment running at peak performance. Our certified technicians service all Prenox equipment and most major commercial kitchen brands.
✅ Scheduled visits (monthly, quarterly or bi-annual)
✅ Full equipment inspection and cleaning
✅ Parts wear assessment and replacement
✅ Safety and compliance checks
✅ Written service report after every visit
View Service Plans →
Scheduled maintenance visits keep your equipment running at peak performance. Our certified technicians service all Prenox equipment and most major commercial kitchen brands.
✅ Scheduled visits (monthly, quarterly or bi-annual)
✅ Full equipment inspection and cleaning
✅ Parts wear assessment and replacement
✅ Safety and compliance checks
✅ Written service report after every visit
View Service Plans →
⚡ Emergency Breakdown Response
When equipment fails, every minute matters. Prenox offers rapid breakdown response for clients requiring urgent support.
✅ Fast response for commercial kitchen breakdowns
✅ Diagnosis and repair by trained technicians
✅ Genuine spare parts from our Pretoria store
✅ Priority response on Gold and Platinum plans
✅ Nationwide coverage
Request Emergency Support →
When equipment fails, every minute matters. Prenox offers rapid breakdown response for clients requiring urgent support.
✅ Fast response for commercial kitchen breakdowns
✅ Diagnosis and repair by trained technicians
✅ Genuine spare parts from our Pretoria store
✅ Priority response on Gold and Platinum plans
✅ Nationwide coverage
Request Emergency Support →
📋 Inspections & Compliance
Regulatory compliance is non-negotiable in healthcare, mining and food service.
✅ Annual compliance inspections
✅ Safety certification documentation
✅ Regulatory compliance reports
✅ Pre-audit equipment assessments
✅ Suitable for healthcare, mining and institutions
Regulatory compliance is non-negotiable in healthcare, mining and food service.
✅ Annual compliance inspections
✅ Safety certification documentation
✅ Regulatory compliance reports
✅ Pre-audit equipment assessments
✅ Suitable for healthcare, mining and institutions
📦 Spare Parts & Repairs
Because we manufacture our own equipment, we hold genuine spare parts and can source components quickly.
✅ Genuine Prenox spare parts
✅ Rapid availability from our Pretoria store
✅ Repairs by trained Prenox technicians
✅ Warranty-compliant repair documentation
✅ Most major brands also supported
Because we manufacture our own equipment, we hold genuine spare parts and can source components quickly.
✅ Genuine Prenox spare parts
✅ Rapid availability from our Pretoria store
✅ Repairs by trained Prenox technicians
✅ Warranty-compliant repair documentation
✅ Most major brands also supported
🎓 Installation & Training
Professional installation by our own teams with comprehensive staff training and handover documentation.
✅ Professional equipment installation
✅ Staff training on equipment operation
✅ Safety briefing and operating procedures
✅ Post-installation performance check
✅ Quoted per project
Professional installation by our own teams with comprehensive staff training and handover documentation.
✅ Professional equipment installation
✅ Staff training on equipment operation
✅ Safety briefing and operating procedures
✅ Post-installation performance check
✅ Quoted per project
🛡️ Prenox Support 24 PLATINUM
For operations that cannot afford downtime — hospitals, large hotel groups, mining canteens.
✅ 24-hour emergency response SLA
✅ Dedicated account manager
✅ Priority parts availability
✅ Monthly maintenance visits
✅ All parts and labour included
View Platinum Plan →
For operations that cannot afford downtime — hospitals, large hotel groups, mining canteens.
✅ 24-hour emergency response SLA
✅ Dedicated account manager
✅ Priority parts availability
✅ Monthly maintenance visits
✅ All parts and labour included
View Platinum Plan →
Get a Service Assessment
Not sure what level of support you need? Our team will assess your equipment and operational requirements and recommend the right plan.
✓ All Prenox equipment covered
✓ Most major brands serviced
✓ Nationwide technician network
✓ Compliance documentation included
✓ Flexible plans for any operation size
✓ Most major brands serviced
✓ Nationwide technician network
✓ Compliance documentation included
✓ Flexible plans for any operation size